ONLINE COURSES

CUSTOMER COMPLAINTS

ONLINE COURSES

CUSTOMER COMPLAINTS

A complaint is an expression of dissatisfaction made by a customer. They might be reasonable or non-justifiable.

Topics covered

  • How complaints are made and turning them around
  • Helping customers to complain
  • Complaints handling policies
  • Using communication skills
  • Complaint records and registers
  • Deciding what to do
  • Referring customers on
Cost AU $99 (includes GST)
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Contact Information

  • King’s Institute of Management and Technology Pty Ltd, trading as King’s Institute of Management and Technology
  • KIMT ABN 54130306295
  • RTO Provider No. 31766 CRICOS Provider Code 03105M
  • 74 Annerley Road Woolloongabba Queensland 4102 |Brisbane Australia

  • Telephone: +61 7 3392 2920
  • Fax: +61 7 3392 2924
  • Woolloongabba Queensland Australia
  • Email: admin@kimt.edu.au
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