UNDERSTANDING AND MANAGING CONFLICT AT WORK

UNDERSTANDING AND MANAGING CONFLICT AT WORK

The three main sources of conflict are:
Emotional—conflicts which are generally based on misunderstanding, and might be characterised by anger, fear and other strong emotions which cloud issues.
Values-based—although individuals are entitled to hold different beliefs and views, it is sometimes difficult to accept this.
Needs-based—where two parties either have different needs or both parties have the same needs but there are insufficient resources to meet them both fully.

Topics covered

  • Conflict and its causes
  • The cost and stages of conflict
  • Responses to conflict
  • Identifying the cause of the conflict using communication skills
  • Problem-solving and negotiation
  • Conflicts that cannot be resolved
Cost AU $99 (includes GST)
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Contact Information

  • King’s Institute of Management and Technology Pty Ltd, trading as King’s Institute of Management and Technology
  • KIMT ABN 54130306295
  • RTO Provider No. 31766 CRICOS Provider Code 03105M
  • 74 Annerley Road Woolloongabba Queensland 4102 |Brisbane Australia

  • Telephone: +61 7 3392 2920
  • Fax: +61 7 3392 2924
  • Woolloongabba Queensland Australia
  • Email: admin@kimt.edu.au
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